sand77 | Privacy Policy – Protecting Your Personal Data

1. Introduction
2. Information We Collect
3. How We Use Your Data
4. Information Sharing
5. Data Security
6. Cookies & Tracking
7. User Rights
8. Data Retention
9. Policy Changes
10. Contact Us

Our Commitment

Your personal data is never sold to any third party. Your privacy has been sand77's top priority from the very first day of our operations.

1 Introduction

Welcome to the sand77 Privacy Policy page. We at sand77 deeply value the trust you place in us when you register and use our online casino platform. This privacy policy is designed to give you a clear and comprehensive understanding of how we handle your personal data.

This policy applies to all users who access sand77.co, use the sand77 mobile app, register a new account, or interact with any of our services. By using our platform, you acknowledge that you have read and fully understood this privacy policy.

This privacy policy is to be read together with Terms and Conditions sand77. Together, these documents form the foundation of the agreement between you and our platform.

Sand77 operates under strict data protection principles and complies with all applicable legal requirements. We are committed to ensuring that your personal data is managed in the most responsible, secure, and transparent manner possible.

2 Information We Collect

Sand77 collects several categories of information from our platform users. This data collection is necessary to ensure our services function properly and securely for all users.

Information You Provide Directly:

Full name as stated on official identification documents.
Date of birth for age verification during the KYC process.
A valid email address and active mobile phone number.
Full residential address including postcode and state.
Payment method information including account holder name and bank account number (for withdrawal purposes only).
Identity documents such as MyKad or passport for the account verification process.
Any information you submit to our customer support team.

Information Collected Automatically:

IP address and general location information based on your network.
Type and version of the web browser or app being used.
Device information including operating system and screen resolution.
Activity log records within the platform, including pages visited and actions taken.
Game session data including game type, wagering amounts, and game outcomes.
Cookie and similar tracking technology information.

sand77 does not directly collect credit or debit card information. All payments are processed through third-party payment providers that meet internationally recognized security standards.

3 How We Use Your Information
Every piece of information we collect from you is used for a specific and legitimate purpose. sand77 does not use your data for any purpose not stated in this privacy policy without obtaining your prior consent.

Primary Purposes of Data Use:

Process new account registrations and verify user identities through the required KYC process.

Enable you to access and use all features and services on the sand77 platform.

Process deposit and withdrawal transactions securely and accurately.

Send important notifications related to your account, transactions, promotions, and security updates.

Detect and prevent fraud, money laundering, and any suspicious activity.

Provide effective customer support and resolve any complaints or disputes.

Comply with legal obligations and regulations applicable to our platform's operations.

Continuously improve sand77 platform products, services, and user experience.

Send relevant marketing communications to users who have consented to receive them.

You can stop receiving marketing emails from sand77 at any time by using the unsubscribe link included in every promotional email we send.

4 Sharing Information with Third Parties

Sand77 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share your information with trusted parties to ensure smooth platform operations.

Third Parties	Purpose of Sharing	Disclosure Limits
Payment Providers	Processing deposits and withdrawals	Transaction information only
KYC Service Providers	Identity and document verification	Required identity data
Game Providers	Operating games within the platform	Player ID and game records
Security Services	Fraud detection and cybersecurity	Data required for risk analysis
Legal Authorities	Comply with court orders or lawful investigations	Only when required by law

All third parties working with sand77 are bound by strict data protection agreements. They are only permitted to use your data for specified purposes and may not disclose that information to any other party without our authorization.

5 Your Data Security

Protecting your personal data is something we take extremely seriously at sand77. We continuously invest in the latest security infrastructure to keep your information safe from all cyber threats.

256-bit SSL Encryption: All data transmitted between your browser or app and the sand77 servers is encrypted using industry-standard SSL/TLS protocols.
Encrypted Data Storage: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using robust encryption algorithms.
Internal Access Controls: Only specifically authorised personnel may access users' personal data, and all access is logged and continuously monitored.
Two-Factor Authentication (2FA): sand77 supports and encourages the use of 2FA to protect your account from unauthorized access.
Continuous Monitoring: Our systems are monitored 24 hours a day to detect any suspicious activity or intrusion attempts.
Regular Security Audits: We conduct regular penetration testing and security audits through independent security experts to ensure our systems remain robust at all times.

While sand77 takes all reasonable security measures, no system can be guaranteed 100% secure. We encourage users to play their part in keeping their accounts safe by using strong passwords and never sharing their login credentials with anyone.

6 Cookies & Tracking Technologies

Sand77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: Help us understand how users interact with our platform through anonymised analytics so we can make relevant improvements.
Functional Cookies: Store user preferences such as language, region, and display settings to deliver a more personalised experience.
Marketing Cookies: Used to display relevant promotions and measure the effectiveness of our marketing campaigns. These cookies are only activated with your consent.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the sand77 platform. For more information on managing cookies, refer to your web browser's help documentation.

7 Your Rights as a User

As a sand77 platform user, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights in a straightforward manner, free from unnecessary obstacles.

Your Privacy Rights at Sand77

We ensure every user has full control over their personal data

Right to Access

You have the right to request a copy of all personal data we hold about you. This request will be processed within 30 working days.

Right to Rectification

If any personal information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.

Right to Erasure

You may request the deletion of your personal data, subject to any legal retention requirements applicable to the platform's operations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time without providing any reason.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform should you choose to do so.

Right to Restrict Processing

Under certain circumstances, you have the right to request that we temporarily restrict the processing of your data while any dispute is being resolved.

Typical Retention Period

Active Account Data

Throughout account activity
Transaction Records

Minimum 7 years
KYC Documents

Minimum 5 years
Communication Logs

3 years
Marketing Data

Until unsubscription

8 Data Retention Period

Sand77 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable laws and regulations.

Active account data will be retained for the duration your account remains active on the sand77 platform. Should your account be closed at your own request, essential data will be retained for a prescribed period to comply with applicable legal requirements.
Financial transaction records are retained for a minimum of seven (7) years in accordance with applicable banking and anti-money laundering legal requirements.
Identity verification (KYC) documents are retained for a minimum of five (5) years following account closure to comply with know-your-customer regulations.
Communication and customer support logs are retained for three (3) years for reference and resolution of any disputes that may arise at a later stage.
Marketing data and communication preferences are retained until you choose to opt out of such communications.

Once the required retention period has elapsed, sand77 will securely delete or anonymize your data so that it can no longer be linked to your identity.

9 Changes to This Privacy Policy

Sand77 reserves the right to update or amend this privacy policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services. Any material changes will be communicated to users via in-platform notifications or email.

The "Last Updated" date at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically so you stay informed about how we protect your privacy.

Your continued use of the sand77 platform after any amendments to this privacy policy are published will be deemed as your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and discontinue use of our platform.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this privacy policy or the management of your personal data, the dedicated sand77 data protection team is ready to assist you.

For general privacy inquiries, contact our customer support team, available 24 hours a day, 7 days a week, via the live chat feature inside your account.
For formal data rights requests such as access, correction, or deletion, please submit your request through the "Account Settings" section within the sand77 platform.
For more serious complaints or privacy issues, you may contact our data protection office directly via the official email address listed at the bottom of this page.

sand77 is committed to responding to all privacy-related inquiries within 72 working hours. For more complex requests such as data access or deletion, the processing period is up to 30 working days.

We value your trust and are committed to providing accurate, transparent, and satisfactory responses to every privacy-related enquiry you raise.

Why Your Privacy Is Safe at sand77

Six pillars of our commitment to protecting the personal data of Malaysian players

High-Grade Data Encryption

All your data is protected with 256-bit SSL encryption at all times, both in transit and at rest — the same technology used by leading banking institutions worldwide.

Secure & Trusted KYC

The sand77 identity verification process uses an internationally certified KYC platform that complies with the highest security standards. Your documents are processed and stored with full protection.

No Sale of Data to Third Parties

Sand77 has never and will never sell your personal data to any third party for marketing or any other purpose. Your data is used solely for the purposes to which you have given your consent.

24/7 Security Monitoring

The sand77 security system is monitored around the clock by our dedicated cybersecurity team. Any suspicious activity is detected and addressed immediately before it can affect your account.

Full Control in Your Hands

Through your sand77 account settings, you have full control over your data — from marketing communication preferences to data access and deletion requests, all easily manageable.

International Standards Compliance

The sand77 privacy policy is drafted in accordance with internationally recognised data protection standards. We undergo regular security and privacy audits to ensure ongoing compliance.

Sand77 Privacy Policy – Malaysian Player Data Protection

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